ProductGuest profiles
One guest, one profile.
Name, contact details, address, language, notes and past stays, in one place the whole team can read.
Working today
Guest profile
The Lantern House
NV
Nora Vance
Returning guest
Email
nora@example.com
Phone
+1 555 0142
Language
English
City
Portland
Staff note
Prefers a high floor, away from the lift.
Stays
16 to 18 OctRoom 204Upcoming
3 to 5 MarRoom 301Departed
How it works
- Their history with you
- Past and upcoming stays are listed on the profile, so a returning guest looks like one.
- The details that matter at the desk
- Language, VIP flag and staff notes come across with the guest.
- Identity documents left out
- Passport and ID details are not copied into Lumen. We decided not to hold what we don't need.
What it doesn't do yet
Guest messaging is not part of Lumen today, and Lumen sends nothing to your guests.
See the roadmapSee your own hotel in Lumen.
If you run on MEWS, we can put a read-only copy of your property in Lumen. Nothing in your hotel changes.