Run beside your PMS
Try a new system without touching the old one.
One direction only.
- Setup
- Rooms and status
- Reservations
- Guests
- Charges
- Payments
- Nightly prices
- Setup
- Rooms and status
- Reservations
- Guests
- Charges
- Payments
- Nightly prices
How it works
- Connect your MEWS property
- You authorize the connection. Lumen uses it only to read.
- Lumen builds a copy of your hotel
- Setup, rooms and status, reservations, guests, charges, payments and nightly prices.
- It stays current
- A full refresh runs every 10 minutes. Changes that MEWS announces as events arrive within seconds.
- You look around
- Open your own hotel in Lumen, on your own data. Compare it with what you know. Your team doesn't have to change a thing.
What running beside guarantees
- It never writes to your PMS
- Every request Lumen can make to MEWS is on a short list of reads. Anything else is refused in code before it is built.
- Lumen itself is locked
- While a hotel runs read-only, screens in Lumen can't change reservations, guests or bills.
- Nothing goes out
- Lumen sends no messages to your guests and takes no payments.
- Identity documents stay behind
- Guests come across with name, contact details, address, language, VIP flag and notes. Passport and ID details are not copied.
When you're ready to switch
Cutover from MEWS
In developmentMoving a hotel from read-only to running on Lumen depends on pieces still being built, including card payments, the channel manager connection and automatic night audit. Your hotel decides if and when, and until then nothing changes.
Questions hotels ask
Does Lumen change anything in my PMS?
No. Lumen only reads. Every request it can make to MEWS is on a short list of reads, and anything else is refused in code before it is sent.
Will my staff or guests notice?
No. Your team keeps working in your current PMS, and Lumen sends nothing to your guests. Nothing changes for anyone until your hotel decides it is ready.
Which systems do you support?
Only MEWS so far. If you run another PMS, tell us which one. It helps us decide what to build next.
How up to date is the copy?
Lumen refreshes every 10 minutes, and changes that MEWS announces as events arrive within seconds.
Can we move fully onto Lumen?
Not yet. Cutover from MEWS is in development, along with the pieces a hotel needs before it can leave its PMS, such as taking payments and connecting to booking channels. The roadmap shows where each one stands.
What if we want to stop?
Tell us and we take your hotel out of the mirror. Your PMS was never touched, so there is nothing to undo.
See your own hotel in Lumen.
If you run on MEWS, we can put a read-only copy of your property in Lumen. Nothing in your hotel changes.